Returns Information

If for any reason you are not happy with your purchase please click here for the returns form. No returns will be accepted unless authorised by DTP Associates Ltd in writing. (or via web/email)

  • We offer a 14 day money back guarantee if for any reason you no longer want your purchase. 

  • If you are returning an unwanted item it needs to be unused, unopened and in original packaging
  • All items have a manufacturers warranty, and within the warranty period it will be repaired or replaced at the manufacturers and DTP Associates Ltd discretion.  Faulty items may need to be returned to base depending on the service level purchased and the nature of the fault. DTP Associates Ltd are a trade supplier and all sales are subject to DTP Associates Ltd terms and conditions of trade.  

  • If an item is deemed to be faulty then we would reimburse the customer for the cost of return. 

Our returns address is:
DTP Associates Ltd
HD Toner and Ink

Unit 7 Waters Road Business Park
Bristol BS15 8FE